[
  {
    "id": 0,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "DIGITAL TRANSFORMATION BLUEPRINT 2025-2029 A Blueprint for Mauritius A Bridge to the Future Ministry of Information Technology Communication and Innovation MITCI EXECUTIVE SUMMARY Government is entering a decisive phase in its digital transformation journey with strong ICT infrastructure expanding digital platforms and growing public demand for better services. The Digital Transformation Blueprint 2025-2029 sets out a clear roadmap to transform public service delivery bridge the digital divide enable inclusive economic growth and secure digital trust all the while building a greener and more resilient society. VISION Transform Mauritius into a thriving smart and inclusive digital society. MISSION To foster a conducive and resilient digital ecosystem for the empowerment of people and busine"
  },
  {
    "id": 1,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "SSION To foster a conducive and resilient digital ecosystem for the empowerment of people and businesses. VALUES Excellence Innovation Integrity Adaptability Efficiency. PILLAR 1 The Foundation State-of-the-Art Info-Structure. Priority Redesign services around Whole-of-Life events. Actions Unified portal and Government Super App with all services via Digital ID. National Digital Services Framework with digital-by-default once-only life-event journeys mobile-first. Digital identity and Mobile ID. Smart credentials including mobile driving licence and digital birth certificate. Digital health with appointments prescriptions health records. Digital education including AI with digital learning platform. Digital social support with online pensions and allowances. eJudiciary for online case cons"
  },
  {
    "id": 2,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "latform. Digital social support with online pensions and allowances. eJudiciary for online case consultation and payments. e-Participation national consultation platform and participatory budgeting. Digital transport for driver licence renewal vehicle registration MVL payments. Digital immigration with digital visa border processing e-passport. Lespwar App and DOVIS upgrade for emergency alerts and domestic violence case management. Digital commerce and e-procurement. Digital agriculture and Digital Twin Mauritius with IoT and AI. Cell Broadcast System. PILLAR 2 Human Capital Digital Skills for All. Priority Equip citizens with tools training and assisted access so no one is left behind. Actions National Digital Literacy Campaign prioritising vulnerable groups. Digital Leadership Training"
  },
  {
    "id": 3,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "ions National Digital Literacy Campaign prioritising vulnerable groups. Digital Leadership Training mandatory for public officials. Reskilling and upskilling in cybersecurity AI data cloud blockchain service design. Assisted Digital Access Scheme with helpdesks and mobile digital labs. Women in Tech bootcamps and gender equity initiatives. PILLAR 3 Economy Driving Innovation and Private Sector Growth. Priority Stimulate entrepreneurship through targeted programmes partnerships and open innovation. Actions Smart industry and digital trade with automation AI digital twins and single trade gateway. Helping SMEs go digital with practical tools and outreach to women-led and youth-led businesses. Innovation ecosystem with tech hubs innovation funds hackathons research-to-startup pathways. Public"
  },
  {
    "id": 4,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "Innovation ecosystem with tech hubs innovation funds hackathons research-to-startup pathways. Public-Private-People partnerships 4P. Digital diplomacy with global partnerships leveraging diaspora. DR hosting in Mauritius as regional disaster recovery data centres. Cross-border data exchange with Electronic Transferable Records and blockchain. PILLAR 4 Planet Sustainable and Resilient Digital Future. Priority Make every system and service support climate action. Actions Greener government services with lightweight portals eco-friendly hosting green computing. Circular digital economy with e-waste recycling green procurement green data centres. eCabinet with paperless cabinet with authentication encryption digital signatures. ENABLER 1 Digital Public Infrastructure. Single sign-on via Nation"
  },
  {
    "id": 5,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "on encryption digital signatures. ENABLER 1 Digital Public Infrastructure. Single sign-on via National Identity Management Framework. Citizen Data Hub as secure single source of truth via InfoHighway. Sovereign government cloud with disaster recovery. ENABLER 2 Legal and Regulatory Reform. Update Data Protection Act 2017. Freedom of Information Act. Cybersecurity and Cybercrime Act review with child online protection and NCRCSA. ENABLER 3 Institutional Coordination. National Digital Transformation Bureau NDTB as GovTech-style delivery unit. Data Management Office DMO. NCRCSA national cybersecurity entity. ENABLER 4 Cybersecurity and Trust. National Cyber Resilience and Cybersecurity Strategy. Critical Information Infrastructure framework. Operational SOC with threat detection. Child online"
  },
  {
    "id": 6,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": ". Critical Information Infrastructure framework. Operational SOC with threat detection. Child online protection framework. ENABLER 5 Data Governance and AI. National Data Strategy 2025-2030. Tell-Us-Once policy where once a citizen shares a document connected agencies must reuse it via InfoHighway. National AI Strategy with AI Unit. AI Unit mandate to drive responsible AI adoption governance human-centric technology development across Mauritius. AI for public value with automation virtual assistants predictive analytics AI-powered job matching. AI ecosystem with regulatory sandboxes Fab Labs AI Tech Park for R&D and startups."
  },
  {
    "id": 7,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "FOREWORD - President of the Republic of Mauritius. Mauritius stands at the threshold of a defining and pivotal chapter in its national development — a digital era powered by Artificial Intelligence (AI) including Generative, Agentic and emerging forms of AI where opportunity, innovation and resilience converge. This Digital Transformation Blueprint (2025-2029) is not merely a roadmap; it is a bold declaration of our collective commitment to building an inclusive, citizen-centric and forward-looking digital Republic. Recent global events, particularly the COVID-19 pandemic, demonstrated the vital importance of digital infrastructure and connectivity in maintaining social, economic and business continuity. The Blueprint is structured around four strategic pillars and five national enablers. It outlines how government will deliver digital public services that are fast, secure, accessible and citizen-centric. It also aims to strengthen digital skills for all, foster innovation and private sector growth and build a sustainable digital ecosystem that is both green and resilient. The first pillar modernises public service delivery through unified data centres powered by Mobile ID and digital documents. The second focuses on equipping all citizens with digital skills. The third supports entrepreneurship and Public-Private-People partnerships. The fourth promotes climate-conscious technologies and eco-friendly digital practices. These pillars are supported by enablers: robust digital infrastructure, modern legal frameworks, effective institutional governance, cybersecurity and trust, and a national data strategy powered by AI and analytics. — Dharambeer Gokhool, G.C.S.K., President of Republic of Mauritius."
  },
  {
    "id": 8,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "FOREWORD - Prime Minister of Mauritius. Mauritius stands at a defining moment in its history. The Digital Transformation Blueprint for Mauritius: A Bridge to the Future is a strategic roadmap that outlines Government's commitment to modernising public services, empowering our people through technology, strengthening national competitiveness and safeguarding the values of trust, inclusion and sustainability. At the heart of this transformation lies a simple yet powerful belief: Technology must serve people. Our mission is to make public services efficient, more user-friendly and accessible to all in every nook and corner of our Republic. This Blueprint is about giving every Mauritian student the tools to learn from anywhere, giving every small business the platform to thrive online and giving every elderly citizen the ability to access services with dignity and ease. It is about harnessing the power of data, digital infrastructure and artificial intelligence to deliver services that anticipate needs, protect privacy, restore trust and promote an AI literate nation. This Blueprint is fully aligned with the Government Programme 2025-2029 and the United Nations Sustainable Development Goals (SDGs). It provides a clear implementation pathway, backed by measurable targets and mechanisms for continuous learning and feedback. Our vision is clear: to transform Mauritius into a digital nation where every citizen can live, learn, work and grow with pride and confidence. — Dr the Hon Navinchandra Ramgoolam, GCSK, FRCP, Prime Minister."
  },
  {
    "id": 9,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "FOREWORD - Minister of Information Technology, Communication and Innovation. The Republic of Mauritius stands at a pivotal moment in its journey towards becoming a smart, inclusive and future-ready nation. The Blueprint for Mauritius: A Bridge to the Future — Digital Transformation 2025-2029 marks a bold step forward. It provides a strategic, people-centric and actionable roadmap aligned with the Government Programme 2025-2029, the OECD and the Sustainable Development Goals. Our mission is to foster a resilient digital ecosystem where every citizen has the access, skills, tools and confidence to engage with government and the digital economy. This transformation embeds cybersecurity, ethical AI and data protection into the architecture of every service. Legal and regulatory reforms will ensure that digital rights are protected, innovation is fostered and technology serves the people — safely, transparently and equitably. We will measure progress not by how many systems we digitalise, but by how many lives we improve. This digital charter invites collaboration, celebrates innovation and champions a new social contract — one where the government is not just more digital, but more human, responsive and accountable. — Dr the Hon Avinash Ramtohul, Minister of Information Technology, Communication and Innovation."
  },
  {
    "id": 10,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "FOREWORD - UNDP Resident Representative, Mauritius and Seychelles. In an era defined by unprecedented technological advancement, digital transformation has emerged as a vital lever for resilience, equity, and prosperity — including for Small Island Developing States (SIDS) like Mauritius. Geographical constraints, economic vulnerabilities and exposure to climate shocks require innovative approaches that go beyond traditional models of governance, service delivery, and economic development. The Government of Mauritius Digital Transformation Blueprint (2025-2029) is a testament to the commitment to leapfrog into the future — not incrementally, but boldly. It represents a paradigm shift: from disconnected services to citizen-centric ecosystems; from siloed systems to seamless interoperability; and from digital inclusion as an afterthought to digital equity as a foundational principle. From mobile-first service delivery and AI-enabled governance to circular digital economies and smart climate resilience systems, this blueprint integrates cutting-edge tools with deeply inclusive values and principles. By aligning each strategic pillar with global standards such as the UN SDGs and the OECD Digital Government Framework, it positions Mauritius as a trailblazer in responsible, sustainable and equitable digital transformation. Digital transformation is no longer a luxury for SIDS — it is an imperative. It is the key to overcoming geographic isolation, expanding economic opportunities and delivering inclusive public services. — Amanda K Serumaga, UNDP Resident Representative, Mauritius and Seychelles."
  },
  {
    "id": 11,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "VISION, MISSION, OBJECTIVES AND VALUES of the Ministry of Information Technology, Communication and Innovation. VISION: Transform Mauritius into a thriving, smart and inclusive digital society. MISSION: To foster a conducive and resilient digital ecosystem for the empowerment of people and businesses. STRATEGIC OBJECTIVES: 1. Enable Digital Transformation — develop policies and legislation to empower G2G, G2B and G2C interactions in the digital era. 2. Accelerate Infostructure Growth — drive sustainable cross-sectoral growth and innovation using digital infostructure aligned with international best practices. 3. Bridge the Digital Divide — foster digital inclusion by integrating digital culture and access for all segments of society. 4. Advance ICT/AI Powered Services — promote development and deployment of trusted, secure and resilient ICT/AI services to boost economic growth. 5. Build Digital Skills — enhance ICT talent through education, training, reskilling and upskilling at national level. 6. Data Protection and Privacy — promote ethical, safe, secure and trusted use of G2G, G2B and G2C services. 7. Quality Communication Services — ensure universal access to high quality, secure and cost-efficient communication services. 8. Internationalisation — position Mauritius on the global map as a key player in innovative digital services. OUR VALUES: Excellence — high standards in service delivery, research and technological advancements. Innovation — creativity and technological advancements to drive national development. Integrity — transparency, accountability and ethical practices. Adaptability — embracing emerging trends and technologies. Efficiency — leveraging technology to streamline services and improve productivity."
  },
  {
    "id": 12,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "DIGITAL READINESS AND CONTEXT. With five submarine cables, 99% fibre-to-the-home coverage, and mobile penetration above 175%, Mauritius's digital access is among the best in Africa. Major investments in 5G, national data centres and cybersecurity infrastructure have created a backbone for transformation that demands reinforcement. KEY STRENGTHS: Tier 1 Country in the Global Cybersecurity Index; Ranked 1st in Africa for cybersecurity readiness; ICT contribution to GDP at 5.6%; Mobile ID, Digital ID and intra-government data sharing launched and operational; Five submarine cables and public Wi-Fi across all districts. CHALLENGES to address: Network Readiness Rank 60 globally (Network Readiness Index 2023); E-Government Rank 76, showing a gap between infrastructure and service quality (UN E-Government Survey 2022); Low uptake of some digital services due to lack of awareness or design gaps; Fragmented systems and weak interoperability between ministries; Skills shortages in cybersecurity, AI and service design; Weak institutional coordination and inconsistent investment in digital infrastructure. PEOPLE'S VOICE — common concerns from public consultations: 'I want services to work from my phone not only from an office'; 'Why do I have to produce the same document over and over again?'; 'I'm willing to go digital, but how is my data being used?'; 'We want more services in KREOL'; 'Make it simple and keep me informed.' To address gaps, the Blueprint will focus on quick wins, build capability and talent, invest in coordination and support, and keep listening, learning and improving. (Source: Statistics Mauritius ICTA Reports 2024.)"
  },
  {
    "id": 13,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "SDG ALIGNMENT. The strategic pillars and enablers of the Digital Transformation Blueprint are closely aligned with the UN Sustainable Development Goals (SDGs), supporting inclusive growth, innovation, resilience and environmental sustainability. SDG 1 No Poverty (Pillars 2 and 3): Digital social support systems and digital economy platforms help reduce poverty and improve livelihoods. SDG 2 Zero Hunger (Pillar 4): Smart agriculture and climate-resilient food systems supported by digital tools and IoT. SDG 3 Good Health and Well-being (Pillar 2, Enabler 5): Centralised digital health platforms and AI diagnostics improve access to healthcare and early intervention. SDG 4 Quality Education (Pillars 1 and 2, Enablers 4 and 6): Digital literacy, AI education and e-learning platforms expand quality education access. SDG 5 Gender Equality (Pillar 1, Enabler 4): Gender-responsive digital skills programmes and online safety initiatives empower women. SDG 6 Clean Water and Sanitation (Pillar 4): IoT-based water quality monitoring supports sustainable water use and public health. SDG 7 Affordable and Clean Energy (Pillar 4): Green data centres and energy-efficient digital infrastructure reduce carbon footprint. SDG 8 Decent Work and Economic Growth (Pillar 3, Enabler 5): Digital innovation, e-commerce and tech workforce initiatives support economic growth. SDG 9 Industry, Innovation and Infrastructure (Pillars 1, 3 and 4, Enablers 1, 2, 3 and 4): Digital infrastructure, GovStack, technopreneurship and innovation enablers enhance national competitiveness. SDG 10 Reduced Inequalities (Pillars 1 and 2, Enablers 2 and 5): Promote digital inclusion, equitable access to services, data privacy and non-discrimination. SDG 11 Sustainable Cities and Communities (Pillar 4): IoT systems support clean, resilient and inclusive urban environments. SDG 12 Responsible Consumption and Production (Pillar 4): Circular digital economy initiatives support digital waste management. SDG 13 Climate Action (Pillar 4): Digital tools including IoT help monitor environmental data, reduce emissions and drive climate action. SDG 14 Life Below Water (Pillar 4): Marine environmental monitoring through digital technologies supports ocean health. SDG 15 Life on Land (Pillar 4): Remote sensing and GIS support forest monitoring, land management and biodiversity protection. SDG 16 Peace, Justice and Strong Institutions (Pillar 1, Enablers 1, 2, 3, 4 and 5): Strengthen institutions through digital identity, cybersecurity, e-governance and transparent service delivery. SDG 17 Partnerships for the Goals (Pillars 2 and 3, Enablers 1, 3 and 5): Open data, GovTech innovation and cross-border internationalisation support SDG collaboration. The Blueprint also aligns with the OECD's Six Dimensions of Digital Government framework, linking Mauritius's strategy to international best practices."
  },
  {
    "id": 14,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "GOVERNANCE, MONITORING AND IMPLEMENTATION FRAMEWORK. To ensure this Blueprint delivers real change, the government is establishing a robust governance and monitoring framework. Measurable Progress: the success of each project will be tracked using clear, verifiable data, ensuring accountability and tangible results. Efficient Delivery: lead entities are committed to proactively identifying and resolving obstacles, ensuring projects stay on track. Responsive Improvement: feedback from citizens will be used to make necessary adjustments, ensuring digital initiatives truly meet their needs. The Monitoring and Evaluation (M&E) Framework will be aligned with: the OECD Digital Government Policy Framework (12 dimensions of digital maturity); the UN Sustainable Development Goals (SDGs); SMART indicators (Specific, Measurable, Achievable, Relevant and Time-bound). SIX KEY THEMES — ONE SCORECARD: 1. Citizen-Centric Services — % of services online, satisfaction scores. 2. Digital Inclusion and Literacy — % of population trained, women/PwD reach. 3. Public Sector Transformation — % digital-by-design services, legacy systems retired. 4. Data-Driven Government — number of data-sharing use cases, % analytics adoption. 5. Digital Economy Growth — number of startups supported, ICT share of GDP. 6. Cybersecurity and Trust — audit coverage, threat response time, awareness. A National Digital Transformation Steering Committee will oversee and guide the implementation of Blueprint initiatives, ensuring digital projects are delivered efficiently, securely, and with maximum benefit to citizens and businesses. Under the steering committee, workgroups will bring together industry practitioners, academics, ICT professionals, Chief Digital Officers and Chief Information Officers of ministries and departments."
  },
  {
    "id": 15,
    "source": "Digital Transformation Blueprint 2025-2029",
    "short": "Blueprint",
    "text": "FINAL THOUGHTS AND CONCLUSION. The Blueprint charts an ambitious yet attainable course for Mauritius, placing the people at the heart of its digital revolution. The aim is to ensure that every digital service, system and strategy delivers tangible benefits to both citizens and businesses. Building on a clear national vision, this Digital Charter moves Mauritius from siloed data and processes to a unified GovStack and Digital Public Infrastructure to realise Next-Gen Mauritius. This Blueprint puts Mauritius back onto the African and global digital map and crafts Mauritius 3.0. The Blueprint is built upon: Four Strategic Pillars — enhancing services for people, modernising services, boosting the economy through digital opportunities and ensuring sustainability in digital growth. Five Enabling Systems — establishing the necessary foundations for successful delivery, building unwavering trust in digital systems, fostering continuous innovation and ensuring robust governance across all initiatives. Achieving this vision requires strong collaboration — not just within Government, but through vital partnerships with the private sector, educational institutions, civil society and the people of the Republic of Mauritius. Ultimately, this Blueprint is about creating a government that is easily accessible, inherently trustworthy and caring. It is about empowering entrepreneurs to innovate and thrive using digital tools and equipping every child with the skills to flourish in a connected world."
  }
]